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Overview

Apple Mail is the default email client that comes with every mac using OS X 10.5 or later. This guide will show you how to configure your Apple Mail application to access email for any user on the (gs) Grid-Service.

This guide is for Apple Mail on Snow Leopard.

Before you configure Mail:

• Make sure you are connected to the Internet.
• Use Software Update on your mac to ensure you have the latest available updates of Mail.
• Make sure you have the access domain for your (gs) Grid-Service.
• Make sure you have the full email address and password for the email account.

Configure Mail via “Automatically set up account”:

Mail in Mac OS X 10.5 or later includes the "Automatically set up account" option. This option configures email settings for many popular email service providers, including Gmail, Yahoo, and MobileMe. Currently this feature does NOT support the (gs) Grid-Service so we will move on to manually configuring Mail.

Manually configuring Mail:

1. Open Mail (click it on the Dock or open it from the Applications folder).
2. If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.

Figure 1: Welcome to Mail.




3. Fill in the Full Name, Email address, and Password fields. Your email account password will be stored locally on your mac in Keychain and used automatically to login to your email account when you open Mail. See figure 1.

Figure 2: Incoming Mail Server




4. Choose IMAP for the Account Type. See figure 2.
5. Give your account a useful description, we strongly suggest using the full email address for this account, such as “john@example.com”. However, it can be called whatever you want. See figure 2.
6. Enter your Incoming Mail Server which will be the access domain for your (gs) Grid-Service, such as “s00000.gridserver.com”. See figure 2.
7. Enter your User Name, which must be the full email address such as “john@example.com”. Next provide the password. Click on Continue to proceed. See figure 2.

Figure 3: Incoming Mail Security




8. If you are prompted for Incoming Mail Security settings, check the box for Use Secure Sockets Layer (SSL), and choose “Password” for Authentication. Click Continue to proceed. See figure 3.

Figure 4: Outgoing Mail Server




9. For Outgoing Mail Server, choose a useful description, we strongly suggest using the full email address for this account, such as “john@example.com”. However, it can be called whatever you want. See figure 4.
10. Enter the Outgoing Mail Server, which will be the access domain for your (gs) Grid-Service, such as “s00000.gridserver.com” See figure 4.
11. Select "Use Authentication" and enter your User Name, which must be the full email address such as “john@example.com”. Next provide the password. Click Continue to proceed. See figure 4.

Figure 5: Outgoing Mail Security




12. If you are prompted for your Outgoing Mail Security settings, check the box for Use Secure Sockets Layer (SSL), and choose “Password” for Authentication. Click Continue to proceed. See figure 5.

Figure 6: Account Summary




13. Verify your settings in the Account Summary. Check "Take account online". Click "Create" to complete the process. See figure 6.

Troubleshooting issues with Mail:

When it comes to troubleshooting Mail, we almost always find that double checking the settings for your account will resolve the issue. However you should always check our status blog to verify there is no system wide issue, before taking the time to troubleshoot.

1. Open Mail (click it on the Dock or open it from the Applications folder).
2. From the Mail menu, select Preferences. Click on the @ symbol for Accounts. Choose the account associated with your (gs) Grid-Service.
3. Verify your Account Information.

Supplemental Resources

• Apple Mail Support
• Apple Mail Cheatsheet